| Encryption | Data importer encrypts personal data in transit using TLS 1.2 or higher, and at rest using AES-256. Encryption keys are managed through data importer's cloud provider's key management service using FIPS 140-2 validated hardware security modules, with key access restricted to authorised personnel. |
| Access control and authentication | Access to personal data is restricted to personnel and sub-processors with a need to know. Data importer registers and authorises new internal and external users prior to issuing system credentials and granting access, and removes credentials when access is no longer authorised. Unique user identifiers, strong passwords and multi-factor authentication are required for access to data importer's production systems. Access rights are reviewed at least quarterly. Where Customer federates end-user authentication to its own identity provider, authentication policy for those accounts, including multi-factor authentication, is configured and controlled by Customer. |
| Physical access control | Physical access to data importer's facilities is restricted to authorised personnel. Data centre physical security is provided by data importer's infrastructure sub-processor under its own audited controls. |
| Transmission and transfer control | Data importer restricts the transmission, movement and removal of information to authorised internal and external users and processes, and protects information during transmission, movement or removal. |
| Logging and monitoring | Access, authentication, administrative and system events are logged across data importer's infrastructure and application. System components and their operation are monitored for anomalies indicative of malicious acts, natural disasters and errors affecting data importer's ability to meet its objectives. Anomalies are analysed to determine whether they represent security events. |
| Network security | Data importer implements logical access security software, infrastructure and architectures protecting its systems and protected information assets against threats originating outside its network boundaries. |
| Segregation of customer data | Personal data processed on behalf of each customer is logically segregated from data processed on behalf of other customers. |
| Malicious code protection | Data importer implements controls to prevent, or detect and act upon, the introduction of unauthorised or malicious software. |
| Business continuity and disaster recovery | Data importer maintains a documented disaster recovery plan and business continuity plan, identifies and implements activities to recover from identified security incidents, and tests recovery plan procedures supporting system recovery at least annually. |
| Vulnerability management and security testing | Data importer conducts regular testing, assessment and evaluation of the effectiveness of its technical and organisational measures, including automated vulnerability scanning, periodic internal vulnerability assessments, and independent third-party penetration testing at least annually. Identified vulnerabilities are prioritised by severity and remediated accordingly. |
| Secure development | Changes to systems processing personal data are subject to a documented software development lifecycle and change-management process. Changes are developed and tested in environments separate from production, are peer-reviewed and approved prior to deployment, and undergo automated security testing and quality assurance testing. Production data is not used in development or test environments. Access to promote changes to production is restricted to authorised personnel. |
| Personnel security and training | Personnel authorised to process personal data are subject to written obligations of confidentiality that survive termination of their engagement. Personnel and contractors with access to personal data or application code are subject to background screening prior to engagement and complete information security awareness training within three months of engagement and annually thereafter. |
| Sub-processor and vendor management | Data importer assesses and manages risks associated with its vendors and business partners, and executes required agreements and data transfer provisions where required by applicable law. Sub-processors are bound by obligations no less protective than those in this DPA. |
| Incident detection and response | Data importer responds to identified security incidents by executing a defined incident response programme to understand, contain, remediate and communicate security incidents as appropriate, and notifies Customer in accordance with this DPA. |
| Data retention and deletion | Data importer deletes or destroys personal data at the direction of the data exporter and in accordance with internal records retention policies, or as soon as it is no longer needed for business purposes. Data residing in backup media is deleted in accordance with data importer's backup retention cycle. |
| Governance, certification and audit | Data importer maintains a written information security programme in accordance with its SOC 2 Type 2 programme, conducts periodic risk assessments and reviews of that programme at least annually or on material change of practices, and makes its then-current SOC 2 Type 2 report available to Customer on request. |